At Torrock Towing, we expect the unexpected! We are your complete towing service in Olds, offering everything from vehicle towing to boosting. Torrock Towing understands that your car or truck is one of your prized investments, and having it towed can be an unpleasant experience. For the past 20 years, our team has been going the extra mile to ensure each call is treated with a sense of urgency and that help arrives at your location as soon as possible. We are a full-service roadside assistance provider offering assistance throughout Olds and area with car and truck unlocking, tire changes, fuel delivery, accident recovery and more. We are always available to take your call, 24/7!more...See more text
Wife was broken down on highway so i gave her torrack number cause i used them before and we both say the same thing that they were fast, friendly and prices were good and the wife says they were easy on the eyes... Lol
The worst called for a tow and the lady sounded like she knew nothing and hung up on me and so I called back and she said she didn't hang up and then I said ok I need a tow and she said well ok it will be 6 hours. I had no problem waiting as the weather although I would recommend they get a new person to answer the phone, it's probably one of the owners wives that answers the phone and doesn't care about clients.
phoned tues. needing a fri. morning tow to mechanic for appointment.. Waiting fri. morning . Finally phoned again only to be told that they do not book ahead by more than an hour.( Did not tell me that Tues.) Could not pick up until that afternoon now. Sat. and my truck is still in yard. Am definetly not happy with service.
They were very quick to help me and were actually there sooner than they had quoted me. The driver was pleasant enough, and the price reasonable. Would for sure use this company again!
A vehicle of ours was in an accident and towed by the people at Torrock. They told us to come down and they will let us in to the compound to look at the vehicle. When I arrived the person there, who lacked customer service skills, told us that we were supposed to call him first and that I had to wait for another guy to show up.
The other guy showed up, both of them let me in to see the vehicle (we had to search for specific belongings), and they told me that I couldn't take anything until we paid the bill. They easily could have mentioned this on the phone ahead of time.
My experience with these guys was not good and I would not recommend them to anyone. Hopefully someone from that company will read this and understand that good customer service goes a long way.
