Urban Masala Grill & Restaurant welcomes you to their dining room. Discover a menu featuring a bar-b-q and grilling menu, priced at less than $10. Their atmosphere has been described as casual. They are open nightly all week. You can get there by car and may pay by American Express, MasterCard and Visa.more...See more text
worst customer service ever ...!!
never go there..!! they will mess up your order and when you will call them they will tell you that either you come back to pick up your right order or wait untill 12 midnight coz that is the only time they can deliver the food...!! like wow........ on top of that their bad behaviour.........
Extremely friendly service. As soon as I walk in the staff ask me what I would like and treat me like a priority. The food is amazing. The lentil daal is very well made and the portions are large for the price. Great value. I have been twice now and I received the same friendly service. Will continue to get their food.
IF YOU WANT GOOD SERVICE, THIS IS NOT THE PLACE FOR YOU. I am a huge lover of butter chicken and I was looking for a place closeby since I go to Kwantlen. We received pretty okay service throughout and they continually cleared our plates with no problems, although we kept receiving looks and whispers as we headed to the buffet, noone said anything about any left over food on the plates. The last plate I wasn't finished with and she asked me if she could clear it I said no, she cleared it anyways and I went along with it because she already took it. By the end of our meal, she comes over with it all packed up and says we're going to have to charge you for this and the two other plates - no mention of this AT ALL before clearing our plates. She said it's clearly written at the buffet, BUT when someones hungry whose going to notice the sign shoved in the corner? You should definitely tell people BEFORE you clear plates you are going to charge. All I received back were snippy comments back saying its rude in their culture to tell the customer their going to be charged before they take the plate. IT'S OBVIOUSLY MUCH WORST TO TELL THE CUSTOMER AT THE END, "OH BY THE WAY - WE'RE CHARGING YOU FOR THOSE PLATES WE CLEARED" I'm not upset for being charged extra it was only $2, I'm really upset at how this situation was handled. If she was nice and sincere and had a good attitude about it, I would've just been like okay, I understand. But the way this situation was handled and her attitude towards me arguing with me for a good two minutes over the extra charge - WAY TO LOSE A POTENTIAL REPEAT CUSTOMER OVER A $2 CHARGE. I would've probably visited every week when I'm at school, that's $780/year lost for you PLUS more because also now I'm going to tell ALL of my friends not to go here, INCLUDING people on this website. Learn how to provide some customer service. It's not worth it to lose a potential repeat customer over a LARGE dispute over a $2 charge.
