East Side Mario's invites you to their dining room. Explore a menu offering hamburgers, priced at 11$ to 25$. Their atmosphere has been described as casual. They provide a take-out menu. You can get there not only by car but also by public transit. They are positioned in a location packed with merchants and parks.more...See more text
I am probably east side mario's number on customer. I have ate at every ESM in the Hamilton area, and I must say the Queenston one is the best to go to. The waiters/waitresses are always friendly and quick on their feet. The longest I've ever had to wait here for maybe 15 minutes but they have a bar you can go to while waiting for your table. One time I went there, they had a huge party for a kids hockey team which made the place very chaotic but the staff did their best to make everyone feel comfortable is the fairly small resturant. They also have all you can eat bread, which is amazing! As well as all you can eat soup or salad. I always get the italian wedding soup which is to die for. Their menu has a great variety, I am a very picky eater so finding things I like can sometimes be challenging. But ESM's menu is great!
This location is right around the corner from us so we visit frequently - we have been going for many years and always receive great service and above average food. It is always fresh, hot and delicious - we dine there between 2-3 times a month - a top notch place to dine in the east end of Hamilton / Stoney Creek area
My husband and I visited this location with our 4 children. Their ages are 4, 2yr old twins and a 6 month old baby.
Due to the age of our children and busy life style, we rarely get to dine out out as family so it is an extra special event when we do.
For a few reasons, our family outting was dissapointing, and we will not visit this restaturant again.
First, a warm plate (not hot-the food wasnt hot) with a serated knife was placed on the table in front of our 2 year old.
Our appetizer plates were not cleared for the entire meal so we were limited in the space that we had to eat-since we organized our children in a way that would ensure their good behaviour.
I asked for a glass of water 3 times. On the third time the server said, "oh yes I forgot the water". I never did get that water!
The booth behind us has a party of 5 men. A manager of the restaurant was out socializing with the men at this table. Their voiced started to carry, and it was almost as if we were in a boys locker room. Then the profanities came out of the MANAGERS mouth.
We grabed our bill and left immediately with no tip!
Living around here, I have given this place more than one opportunity to see if their mishaps were indeed mistakes. Right away I'll say if you are interested in ESM, find another location. Don't go to this one. I ordered sizzling calamari, which comes on a skillet straight out of the oven (appetizer), and it "sizzles". When I recieved it, it was hardly warm, and I was able to touch the skillet, which ususally does not happen because it is so hot. The week before, the calamari came out so burnt they shrunk in size. Half the time the waiters here forget what you ordered, or forget to bring something you ask for. My boyfriend got the hell's kitchen chicken, and everything was uniform in colour, dark brown, and the vegetables were all burnt around the edges. Also lukewarm. How can burnt food be cold? Well they manage to do it, and very often. I won't go back to this location. I did however go to one by Sherway Gardens Mall in Mississauga, which was delicious. ESM is a great place with excellent food, but if you are going to pay for it--and it is not cheap but worth the money--choose a location that you trust, because this place messes up a lot. I'm not the only one who thinks this. Upper James? I'll try there soon..
