I will never use ...
I will never use calgary airport again. I had a puppy shipped in from the states and the breeder had talked to the airline asking for all information and they told her all i would need since shipping was paid was a $50 cargo pickup fee. I called ahead for pickup information and was told i couldnt pick him up til 40 minutes after the flight landed. This 40 minutes turned into 2 hours of waiting and the fella behind the counter was rude to me! Once i finally got paperwork i had to drive all the way back to the main airport facility to customs for "necessary paperwork" which turned out to be $150 in taxes. The airport official who was supposed to be helping me (candice)with my pickup was also extremely rude, not a single smile even when i thanked her, she was just snotty about me having to run back out to my vehicle to get money. AND on top of it, neither her nor the cargo facility asked for my ID... Any random person with $200 could have picked up my pup aparently!!!