As Canada’s leading integrated freight, parcel and logistics solutions provider, we have built one of Canada’s most extensive transportation and logistics networks and supporting infrastructure. The advantages of this size and scale benefit our customers, with more facilities in more regional centres than any other freight and parcel solutions provider in Canada. Nationally, provincially and regionally, our customers can count on best-in-class service and support from Purolator, wherever they are. We deliver services and solutions critical to Canada’s busiest urban centres. We deliver promises. The promises our customers make to their customers. From timely, dependable package delivery to integrated distribution solutions, we are well-equipped with the size, experience and expertise to meet the sophisticated, high-volume demands of our customers and deliver their promises.
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Seems one can not contact the local Abbotsford office directly as advised by a Toronto office. Advised to call tomorrow if parcel not arrived. Supposed to be delivered 4 days ago!(gak).
We paid for a courier to deliver a package of documents to a city 40 minutes away. When no one was there to receive it, they held it at their facility for two weeks WITHOUT TELLING ANYONE, despite having both sender and receivers phone numbers on the package. No depot card was left and no contact made. They apparently sent it back to us 5 days ago, but we still have not received it. Phone support promised theyd call back, but 4 days later still waiting on that too. Terrible service.
Purolator is screwing around with their website tracking and email. I had a parcel that said was delayed in port kells yesterday, then this morning both an email from Purolator and their website tracking said was on the truck and out for delivery, now it says what it said yesterday. Tried their live chat, doesnt work as says no agents available, spent over 3 hours on hold at customer service with no answer. I think we as paying customers should demand our money back for the shipments !!!
