Since 1974, FirstService Residential has continued to innovate and expand our services to become the premier property and condominium management company in Alberta, serving properties throughout Edmonton, Calgary, Fort McMurray and Canmore.
This is a terrible company. Kickbacks from preferred vendors they like to dispatch without consent, misbilling, hidden charges, 0 day experience managers which change constantly. First Service should change their name to Plenty Headaches. Rude from top down. This is not a management company, its a money extraction company.
Wish there was a Zero star option. TERRIBLE property management company. I own a few condos and this management company is by far the worst. They don't respond to phone calls, emails and have no way of being able to contact them. They don't even visit the condo building ever. Every time we have to contact then about something, they want us to send a picture cause they're too lazy to drive over and look at it themselves.
We've recently complained about landscape issues - they turn on the sprinkle
I want to share my experience with this company customer service. It is one of the most rudest service. No wonde why Aspenmount Heights SW condos always surround by sale signs. I had a rental vehicle n I forgot to pick my garage opener from my vehicle, so I called management to discuss this issue. This management service clearly said “we can’t do anything, if you park your vehicle on this property parking, it can be towed. You are parking on your own risk. We can’t help you!!!”
If I could give this company zero stars I certainly would. I am so happy to be away from them but feel for the poor people affected by their nonsense on a daily basis. I will never again buy a condo that is managed by this company and next time do diligent homework to ensure I never have to deal with them again.
Stay away. They do not return phone calls, always have an excuse for their mistakes and are perennially late in delivering statements and payments. They are poorly managed and have no idea what “customer service” means.
