Thank you Nick and GS team! My husband and I are so happy with our new security system and intercom system. We had half of it set up and couldn't finish it and you folks came in and saved the day - with your expertise and equipment. We got more than what we even thought we could, our system even detects moisture and smoke! Best of all we feel safer and more in control. The added bonus is we have an intercom system that saves us so much time and effort when communicating to the other members of our family - our kids love it!
Again, thank you Nick!
-Lesley and Ron Swartz, Lethbridge, Alberta
Exemplary Business! Best Experience I've Ever Had!
I’d like to commend the Guardian team (Vito, Ben, and Jurgen) on the recent installation of my home alarm system. Everyone behaved in a very professional manner. The company clearly has well defined policy and procedures.
In particular, I would like to draw special attention to Jurgen for exemplary behavior. He called later on the day of installation to ensure that the system was working properly; and when he discovered that there were problems with two devices, scheduled a repeat visit the following day (which happened to be a Saturday). As it turned out, he needed to come back later on that day to replace the defective devices. I later learned that he was not paid for such activities, and when I offered an honorarium, he refused saying this was against company policy. He wanted to ensure that the system was functioning well since he takes pride in his work and he didn’t want to leave problems for the team the following week.
I was exceptionally impressed. We frequently say the differences between the trades and the professions, is that a professional takes responsibility over the quality of their services; and corrects deficits independently. While many service providers can provide quality work, very few will independently ensure that deficits (when they arise) are dealt with. In general issues frequently have to be escalated to the managerial level.
In summary, Jurgen was very personable and left a great impression. I was particularly impressed by his work ethic and professional behavior, which went far beyond expectations. I am hopeful he will do well with your company.
Sincerely,
Willis H. Tsai
