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We just had an upgraded garage door installed by Creative Door. Ben, the installer was professional, meticulous and courteous. The driveway and garage were left spotless and the old door removed. We would highly recommend this company.
Business Reply July 5, 2019
Thank you for the great review! Our teams take pride in providing a remarkable experience, and we’re thankful to hear that you would recommend Creative Door to your family and friends for garage door service.
there good ..You phone and there is someone there to pick up the phone plus they will work to fix -the spring as son as they can. It was done quickly and properly so I could get my truck out the same day I called. Prices seam better than other door companys I called.
Business Reply July 5, 2019
Thank you! Our teams aim to go above and beyond, so we’re happy to hear that your garage door spring was fixed quickly and at a good price.
Our garage door started to have issues. We tested the garage door, broken spring. We found a sticker on the door, it was installed by Creative Door. We told the agent our address and they had us on file, and we explained the garage door spring was broken. Repair guy shows up on schedule, but with NO parts, left and then came back with parts to repair. All good until we got billed for 2 visits, 1 to look and 1 to fix?!? Called and was told it was policy, and be happy we got discount on 1st visit?
Business Reply February 27, 2019
Hi David, Thanks for reaching out to us. Our Field Operations Manager investigated your concerns, and the information he received does not align with what you've communicated. Based on this, and our goal to resolve this matter amicably, we'd greatly appreciate you contacting him or our Branch Manager at 780 483 1789. We look forward to hearing from you. Thank you.
My experience with this company was excellent from start to finish. Dealt with Ashley in the office who was very pleasant and efficient. The garage door was installed by I think his name is Kelly, who was also very pleasant to deal with. I was very happy with the total cost. Will recommend this company to others.
Business Reply February 25, 2019
At Creative Door, we strive to find the best solution for every garage door need. More importantly, we make sure you, our valued customer, understand everything in a way that makes sense to you. We can't wait to serve you again in the future. Thank you for choosing Creative Door!
Technician visited to fix UNDER WARRAENTY garage issue. Instead admitting mistake while installing, blamed homeowner that the owner messed up with the system. Surprise. Never had that issue before with any company. Poor service and lack of experience they may have. Find a better company if need work done. Not recommended at all.
Business Reply February 25, 2019
Hello. Thank you for your feedback. We'd like to learn more about what happened and what we can do to make this right. Can you reach out to our Edmonton Branch Manager to discuss this, please? This will ensure we can look into this for you as we don't have any orders under the name of wmfs5310.
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