We’re a locally owned and operated and we are a part of a national co-op, a group of over 500 family-owned stores, who have banded together to bring you an alternative to the big box store.
Update: they saw the bad reviews online and will not reschedule the job until the posts are taken down AND we sign a waiver not to post online complaints.
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Technician was late by hours, no one bothered to even call, after eventually showing up the guy promptly left because he didn't like my tone when I pointed out that he was very late and should've called.
Save yourself some grief and choose a company that cares about providing a decent service.
once they have your money, they won't come back to fix their own installation errors: won't return calls, blames problems on other things that aren't even true or applicable, etc. terrible installation, deceptive. On top of that, they advised I required almost twice the amount of carpeting that they used, which two independent carpeting companies verified. I never received the extra carpeting I paid for.
Buyer beware
I say yes to Mikes Carpet & Flooring because they had the best price, exceptional customer service. I had been doing research and checkout at least 10 stores. I was extremely impressed with Mikes Carpet & flooring customer service and price. At first I wanted to install engineered wood through out the house but I have two dogs and three kids. I changed my mind because Kelly from Mikes Carpet had advised me that engineered wood floor would scratch easily and laminate is more durable. The laminate selection they had looked so real - I could not tell the difference and it was cheaper in price which saved me a lot of money. Almost half of my budget. This gave me room to spend on other areas in the house. I decided to paint the house which turned out perfect because Mikes Carpet & Flooring provides painting service. On the flooring installation day the installers came on the time that I was given and was eager to work. I left the house to give them space but I did come back in between to check up how things were going and asked if they need anything. Sadik the installer was a pleasure to work with - very hard worker and a professional installer. In the quote that I received I did not have moving furniture because I was planning on doing it myself to save money but I was unable to move all the furniture. Sadki helped me out to move the furniture without any complaint that I did not have the place ready. Him and his helper finished the installation in one day.
The painting started two days after the flooring installation. Sam the painter was also a hard worker and a perfectionist. I am very happy with the service that I received. I recommend Mikes Carpet & Flooring to anyone that needs professional work done. They are honest with the work that they do. They follow the contract and there were no surprises. Most importantly my home looks beautiful! Thanks to all of Mikes Carpet & flooring to have made this process easier for me and my family.
We had new laminate flooring installed on May 27th, 2013.
-- did not inspect floors, transitions, doors, etc. on estimate. Just too measurements.
-- left us with incomplete work because they didn't inspect items prior to installation
-- they did NOT inform us the floors were uneven, if they had we would have said 'just leave our carpet then'
-- they installed on uneven floors without our consent. They just went ahead without even telling us.
-- did not remove linoleum from kitchen, causing further uneven floors!
-- called us later to say they would take up the floors and we could pay "$5,000 for floor leveling from another company (they were recommending, go figure, the company)" -- but this isn't the solution we wanted. Had they inspected the floors prior to installation, we would have said NO LAMINATE.
-- installers chipped floor, scratched door transition, and left a huge mess.
-- numerous conversations with Mike of Mike's Floors about getting a written statement of warranty from his company left us with NOTHING in writing, but he 'spoke' his guarantee to us many times.
What we wanted:
1) The chip in the floor repaired
2) The transition installed
3) A guarantee in writing and signed by Mike of Mike’s Carpet and Flooring that states Mike’s Carpet and Flooring shall be responsible for any and all damage to these floors in any of the uneven areas.
Update June 19, 2013
Mike's Flooring sent us a repair tech. Here are the results:
The chip in the floor was filled with paste. A brand-new installation, damaged by them, and instead of replacing the board, they filled it with paste. Poorly filled, might I add.
The transition in the bathroom: The installer showed up with two different types of transitions.. and the lower-profile type? Well that fit in the door perfectly, WITHOUT having to chop the door AT ALL.
We still have no written guarantee of warranty.
Buyer beware.
