UPS Customer Centres

Received an email for a scheduled delivery on the 20th, nothing came. I was then emailed it was rescheduled for the 26th. Nothing came. Got another email saying it would arrive on the 29th. Nothing came. On all these days I BOOKED OFF WORK to be home when it arrived. What a big waste of time. On the UPS shipment progress tracker it just states that the item keeps arriving and departing from this location on multiple different dates. What is going on? How unprofessional is this company? Terrible.

UPS is the absolute worst delivery company. Their updates are inaccurate, and packages are continually delivered late. Worst, their contents are often damaged. Average days delay is currently 20 days. UPS = Unpredictable Package Service

inconsistent, unreliable, poor customer service... the list goes on.

We are experiencing similar delays and frustrations. We were told our packages were being held up because they originated from the US and therefore need to be decontaminated. Huh?? My complaint and poor rating is based on the lack of communication with customers and therefore reflects badly on Customer Service. Dear UPS: whatever the issues are, update us when we check tracking details so we dont waste hours on the phone on hold only to be told nothing that helps us! (Delta, BC Distribution)

Have had them send notices of delays for oover a week now and even after waiting online to talk to someone for an hour and them promising that I will get a call as to status, nothing. Yesterday they said it will be here by the end of the day, nothing. Today, no schedule of delivery!