I have had Burgess install for me a new furnace, air conditioner, and Rinnai on Demand Hot water. Amazing experiences on all since I bought my home in 2012. Look forward to them servicing my equipment year after year as well.

Did a great job on my furnace install

Burgess was hired to install a line to our fridge for water and ice. A few days later the fitting blew off and flooded our home. They have said they were not responsible, it was the fault of the manufacturer of the fitting. They were non responsive to our attempts to mitigate the damages they caused. They provided the part not us so they are at fault and are responsible. Do not use this company if you value your home. There are many more qualified plumbing companies in Williams Lake.

They came to do a furnace service and minor furnace repairs. The technician that wasn’t qualified and didn’t bring all the correct equipment. He took three different trips to the shop to get the correct supplies, all of which was time I was charged for. In the end, the technician didn’t fix the problem and left stating that he would price out a part and get back to me. He never got back to me. The bill ended up being double what I expected and I had to hire someone else to finish the job.

I have done a lot of business with them in the four years I have lived in Williams Lake. Everything has been top notch. I had vandals at my home a year ago. They came the next day to install a security light even though I know they were busy. Thats the kind of business Burgess is. They prioritize things.