Fanzorelli's Restaurant and Wine Bar has been an anchor in downtown Brampton for a number of years. On any given day or night, you will catch Sabena, the owner since November 2016, chatting to guests, new and regulars alike. Its excellent reputation supersedes other venues in Brampton due to its high level of service and fresh food. At Fanzorelli's, fresh locally sourced ingredients are used to create modern Italian dishes and capture the boldness and simplicity of fresh seasonal flavours. Our menus take you on a tour of Italy with a range of regional dishes and along with our core menu, we also offer fresh daily features. Fanzorelli's has a comfortable feel, accompanied by fresh dishes that reflect the passionate, humble and sociable attitudes of Italians towards food. It's rustic, bustling, sociable and the ideal place to accommodate all varieties of diners ranging from private dining, pre-post theatre dinners, business lunches or dinner with friends and family.more...See more text
I have gone to 'Fanzos' for many years now, but with my recent visit, I'll never be going back there and definitely advise others to boycott!
Went there after a long work week with family to be told by the owner/manager, Anthony,to keep my toddlers voice down, as my toddler was disrupting 'his other' customers, the 3 tables at that the time.
Reading many of the reviews here now, I can see that he only cares for himself and not his clientele!
I'll be sure to let family and friends know of this experience and find a different restaurant to go to that would welcome us and not be rude!
Another great night at Fanzorelli's! Have been frequently dining at Fanzorelli's for over a year now and the food, staff, and atmosphere are consistently great. Great place for a romantic night out or even casual enough for meeting up with friends for a drink. I love this place!
Although I titled this review "My disappointing night at Fanzorelli's" in reality, it was without question the most disappointing visit I ever made to any restaurant in my many years of dining out.
Tonight after enjoying the Santa Claus parade in downtown Brampton, we made our way to Fanzorelli's restaurant as many others did to have a bite to eat.
Without question the restaurant was not prepared for the influx of customers which all showed up around the same time, and as a somewhat frequent visitors to the restaurant, we expected some delays, which was fine with us.
We ordered grilled calamari, steamed mussels and a Caesar salad.
Once we received our order, it was apparent the grilled calamari and mussels were under-cooked and very slimy. We asked our waitress if she cook our order a little more and she kindly obliged. The order was brought back to us, and it was to our satisfaction.
Here's where our experience took a very unexpected turn. The manager Anthony, approached us and
informed us that in the future he doesn't want us to waste his time, his staff's time, or the restaurants money, and if we wanted our calamari and mussels cooked a little more, we should have informed our waitress that we wanted our order well done when we originally placed our order. Just to be clear, we have been to this restaurant on many occasions, and we have never had a problem with under-cooked food.
Neededless to say we were flabbergasted with his approach, and after digesting his response. I called him over to express my surprise with his attitude, especially considering he has seen us in his restaurant many times before, and the first words out of his mouth was 'first off lower your voice".
It was unbelievable! Needless to say I spoke with complete respect and a voice of normal volume. It was shocking! Never would I have expected as a customer which tips well to be treated this way, and it was very very insulting and disappointing.
Truthfully, I have never posted a restaurant review, but after returning from the restaurant I felt I had to make my experience known to others.
For a restaurant that provides mediocre at best menu choices, I would think that they would respect the customers that frequent their restaurant. It's one thing to be disappointed with the food you're served when dining out, but to be insulted by the manager is a whole different ball game.
Stay away is my only advice, there is many better options in Brampton to spend your dining dollars.
Side note: I won't be surprised if other reviews appear on this site tonight since throughout the
evening we witness numerous customers coming up to the bar (where we dined since the restaurant was full) asking the bar staff when they could expect to have their drinks served, and one customer who was part of a table of over 20 diners was extremely irate, as he just couldn't understand how it could take over an hour just to have the drinks they ordered served to them.
Truly disappointing!
Far and away the best value for Italian in Brampton. When the chef does a special, it's always a great dish. It was by far the best quail I'd ever had at a restaurant. We will continue to go back regularly!
I don't normally write reviews, however after the service we received today I thought it was important! We have been to this restaurant before and we liked it for the most part. However, today was a nightmare. From the start the waitress seemed stressed out and rushed when taking our orders. We waited forever to get our drinks and then to get our food. We would look around for her to ask for a refill on our drinks and she was no where to be found. Once we received our food, the orders were all messed up. The steak was not prepared to our satisfaction. Once we brought it to her attention she began cutting through it and saying that there was nothing wrong with it. Once we said we wanted another one, the Manager/Owner came over to us and said that the steak is Medium rare and to order Rare next time because now he has to waste a steak. Finally we get the steak back and it was even more cooked then before. At this point we are both very unhappy and just decide to just eat it. All of a sudden the waitress comes over and says that they made a mistake and instead of getting us a new steak, they just cooked that same one more!!! The Manager/Owner did not come over to us afterwards to ask if we needed anything or if the steak was cooked to our liking! Worst Restaurant Experience EVER! Will not be returning.
