Come taste an appetizing creation at West Town Bar & Grill. They are open after-hours all week and are situated in a neighborhood filled with stores. You may pay by American Express, MasterCard and Visa.
What happened to West Town? Why is this place so BAD now and yet once it used to be so good?
I have eaten in this place well over 100 times and most days everything was good. But first Saturday night in November my dining experience with a friend turned into a complete DISASTER. My food was BURNED. My food was 40 minutes LATE. My friend has to wait 15 minutes for a beer. The worse part is that the owner manager would not own up to anything and was very defensive and not even once said he was sorry. In fact he said that I was a liar when I said the table next to us who came in way after us got their food before me. I am NEVER coming back. Food is BAD , service is BAD and management is HORRENDOUS.
The waitress had to be reminded about missed items twice and complained that she was so busy when the section we were in was 2/3rds empty. When I asked to speak to the manager a member of the owners family came over and defended the waitresses behaviour and asked us to pay our bill and leave. When I went back today to try to talk to someone else the same person was on duty. When I didn't immediately recognize him he asked me if I had frequent blackout. He insisted the restaurant was at capacity that evening and was glad I was never coming again. A most unusual atttitude to customer (dis)service.
I have heard ''you don't go for the food" several times when people speak about west town and i find that this is not entirely true. i was pleasantly surprised when i ordered a to-die-for savoury steak off the special menu and my wife had ordered their beef ribs with wings special. The portions were generous and the quality was top-notch. Moreover, the young waitress was attentive and very friendly (and yes, looked as though she could be a future underwear model given her age). the music was wonderful and the atmosphere was lively. the only thing we found well below par about our experience was the state of the restrooms.
We live in the Locke street area- we learned quickly that this is a great breakfast place...eggs benny or the greek ommelette otherwise, we stay away - all their other menu items are just too greasy.
It's encouraging that Locke street is expanding...
It's encouraging that Locke street is expanding, as it evidently needs more competition. If I had to guess, I'd say that the only reason the West Town B+G gets as much business as it does (it's always very busy for breakfast) is because it is the only reasonably priced pub on Locke, and also the only place to get a sit-down breakfast. The service there tends to be quite rude (they don't like to be asked for anything), coffee refills are infrequent at best, and it's too expensive for the lackluster quality of food. The only exception to the bad service has been when I've been there at opening (7:30), hence the 3 instead of a 1. If I do return, it will only be because there is so little to choose from in this part of town, and I don't drive.
