No options whatsoever for vegans. Server never even offered to modify any dish which is not very hard to do. Horrible service and wait time. Last time ever in this place.
I'm writing this review about 4 months after my second (and last) visit to this place. The first time i went was in the summer of 2010. I went late and ordered take out. Had Chicken Tikka Masala extra spicy. Food was decent. The service was adequate. The second time i went, the service was ridiculous. Once again, i came around 10:30pm. I happened to arrive around the same time as an Indian family/party of about 8 or 9. I ordered Butter Chicken and Pulao Rice shortly after they made their order. Now, they got their dinner, had dinner, had enough time to socialize afterwards, and then left. And guess what? I was still waiting for my food to arrive! It should not take almost an hour! There was no apology either! There wasn't anyone else in the restaurant besides me and this family. During that whole time, they didn't even ask if i needed a drink or even just touched base with me on how it's going in the kitchen with my food. I'm a Korean guy who loves Indian food (even if it's mediocre), but i will NEVER go here again.
I love this restaurant! I don't go often, but I have gone here at least 4 times. I am going to go there next Tuesday because it's my birthday and I have decided that I will go there to celebrate. I am very excited for that. I love there butter chicken and kema nan. I always have to order that when I go. I wanna eat biryani when I go there too. I am very excited for that!!
This restaurant is in downtown Hamilton. The crowd outside was pretty rough. The restaurant itself is clean and nicely-decorated. I went for the lunch buffet, which was reasonably priced. The service was pleasant but a little slow. The food had pretty good flavour. The meat dishes tended to be extremely runny, and the meat was kind of sparse during the lunch hour rush. I did love the tandoori chicken. Pretty good for the area, but not the best I have had by a long shot.
Mahal is the fast food equivalent of Indian cuisine. Poor quality food, worst butter chicken & tandoori chicken I've ever had, very poor & small selection. Parking is also an issue, you used to be able to get free parking in the back but no longer.