This had to be an isolated incident this Jewellery Store has been in business 30 yrs, I have dealt with Pat for 20 of those. My friends and family all deal with Pat as do MANY loyal customers. I'm sure you should try again, you will not regret the service I KNOW this.
I would NEVER recommend this place!!! The treatment of the customer is completely unsatisfactory. They don't answer the phone, you are unable to leave a message because the inbox is full and they never meet the deadline for your order to be complete.