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These guys are unprofessional. They failed to comply with their own contract and refused a refund. Their bus was dirty and the driver inexperienced and disrespectful.
Thanks to Park Lane for making my son's bar mitzvah a huge success!I went online to read reviews almost every company had a horrible comment.My husband met Joe from Parklane.Joe assured him it was 1 difficult customer slandering.We were totally right to trust Joe-he did not let us down.He arrived early, and brought a huge party bus with flashing lights, leather couches, music, a mini bar and flat screen tv.He dropped off the kids safely and on-time.All the kids were raving about the party bus.
I have used Park Lane Limos for My Wedding August 24, 2013 We really had a great service with this company right from the start on our booking process they were very patient and have tons of limos, I personally shopped around 8 different places and by far this company had the newest limos and they were the biggest I've seen, comes the day of my service they arrived 20 minutes early driver was very patient limo was clean fresh all and all we are glad we hired them for our wedding day as we always hear horror stories about limos.
They provided the WORST car service we have ever used. The driver was late picking us up therefore we were late getting to a very important event. We also had some packages to go in the trunk that the driver accidentally dropped on the concrete ground. We were delayed another 10 minutes when we got to our destination because the driver had to process my credit card manually, although I had already given my credit card information over the phone when I booked the car. The driver didn’t even have a pen for me to sign with. I had to run into the event to borrow one, very embarrassing. Although we booked a round trip with this company, we called a taxi to take us home. The next day, I called the company to ensure we were only going to be charged for a one way drive & the guy that answered the phone was sleeping & could barely talk. I asked to speak to a manager & he told me there was no one I could talk to, call back on Monday & then he hung up on me. When I called back on Monday to speak to a manager I got the same person that I had woke up the previous day, he was completely rude and clearly does not know the meaning of customer service. He refused to resolve any of the issues. If you want to avoid terrible service, avoid this limo service! There are plenty of others who actually know how to treat a customer.
They provided the WORST service I have ever received. The driver was rude right from the beginning, they took us to the wrong location even after confirming everything on the phone. Then they claimed it was my fault we were taken to the wrong place. When I spoke to a manager after the fact, he was completely useless and clearly does not know the meaning of customer service. He refused to resolve any of the issues. If you want to avoid terrible service, avoid this limo service! There are plenty of others who actually know how to treat a customer.
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